Refund Policy

This policy applies to purchases on kakaautoparts.com.au. The return window is 60 days (unified; there is no separate 30-day window).

1. Order cancellation

You may cancel an order before it is shipped or produced for a full refund. Once shipped, the order cannot be cancelled — please use the return process below.

2. Returns (60 days)

Request a return within 60 days of delivery. Eligible items must be unused, in the same condition received, and in original packaging, with proof of purchase. Do not send items back to the manufacturer.

Where shipping fees apply to a return, customers are charged shipping at most once. No restocking fee is charged for eligible returns.

3. How to start a return

Email support@kakaautoparts.com before sending anything back. We will confirm instructions and the correct return address.

Depending on origin warehouse (AU / USA / UK), we may provide a different returns address by email. Always use the address we confirm.

4. Damages and incorrect items

Inspect your order on receipt. Contact us immediately if an item is defective, damaged, or incorrect so we can resolve it.

5. Non-returnable items

Custom / personalized items, hazardous materials, flammable liquids or gases, final-sale items, and gift cards cannot be returned unless required by law.

6. Exchanges

For a different item, return the original (if eligible) and place a new order after the return is accepted.

7. EU 14-day cooling-off period

If goods are shipped into the European Union, you may also cancel or return within 14 days for any reason, provided the item is unused, in original packaging, with proof of purchase.

8. Refunds

After we receive and inspect the return, we email approval or rejection. Approved refunds go to the original payment method, typically within 10 business days (banks may take longer to post).

If more than 15 business days have passed since approval, contact support@kakaautoparts.com.