Frequently Asked Questions (FAQs)
Pre-Sales FAQs
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Q: Will this product fit my car?
- A: To ensure compatibility, please provide the make, model, year, and submodel details of your vehicle. We will confirm if the product is suitable for your car. You can also contact us at support@kakaautoparts.com for further assistance.
- Q: How can I find parts that fit my car?
A: If you don’t know the make or model of your car, you can use the VIN (Vehicle Identification Number) to find detailed information about your vehicle. The following methods can help you find the right parts:
Use an online VIN lookup tool:
- You can visit websites like VINCheck, VINDecoder, and enter your VIN to retrieve detailed information about your vehicle, such as make, model, year, and engine type.
- Many automakers offer VIN lookup tools that allow you to find specific details about your vehicle, including warranty information, recall data, and service history.
Contact your insurance company or dealership:
- Your car’s dealership or insurance provider can usually provide parts compatibility and service information using the VIN.
- Some countries offer government tools for vehicle recall checks by VIN, such as the National Highway Traffic Safety Administration (NHTSA) in the USA.
- Additional Question: How can I find the vehicle that corresponds to an OEM part number?
- Answer: To find the vehicle that corresponds to an OEM (Original Equipment Manufacturer) part number, you can try the following methods:
Visit the manufacturer’s website:
- Many automakers provide OEM part lookup tools, or you can contact their customer service to get information about the parts.
Check auto parts retail websites:
- Large retail websites like eBay Motors or RockAuto also offer OEM part number search functions, allowing you to see which vehicles the part fits.
- You can directly contact a dealership or parts supplier and provide them with the OEM part number. They will use their internal system to find the vehicle that matches the part.
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You can also use the VIN to obtain information about your vehicle and then cross-reference that with the correct OEM part number.
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If you know, please provide your vehicle information, such as Make, Model, Year, and Engine. This will help us more accurately match the right parts for your vehicle.
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Q: How much is the shipping cost?
- A: Shipping costs vary depending on your location. You can view the shipping cost at the checkout page. If you have any questions, please reach out to us at support@kakaautoparts.com for an accurate quote.
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Q: How long will it take to receive my order?
- A: We typically ship domestic orders within [2-6] business days. Delivery time depends on your location. For further inquiries, please see https://kakaautoparts.com.au/pages/shipping.
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Q: Do you offer any discounts?
- A: We provide the best prices upfront. After your purchase, you will receive a discount coupon for use on your next order. For more details, please contact support@kakaautoparts.com.
Q: What are the key features of the product?
- A: All product features and specifications are displayed in the product description on the details page. If you're unsure about compatibility or have any other questions, please feel free to contact us at support@kakaautoparts.com.
Order and Shipping FAQs
Q: How can I check the status of my order?
- A: Once your order is shipped, we will send you a tracking number via email, which you can use to check the real-time status of your shipment. Additionally, you can log in to your account on our website to view your order details and status. If you have any questions, feel free to contact us at support@kakaautoparts.com.
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Q: I haven’t received my order yet, what should I do?
- A: Please check the tracking status using the number provided. If the tracking shows the package as delivered but you have not received it, please check with your family, neighbors, or anyone else who might have accepted the delivery. If the package is still missing, contact us at support@kakaautoparts.com, and we will assist you in investigating the issue.
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Q: How can I cancel my order?
- A: If your order has not yet been shipped, you can cancel it and receive a full refund. If the order has already been shipped, you can return the product once received, and we will process your refund. Please submit your cancellation request via support@kakaautoparts.com.
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Q: What if the product I received is damaged or incorrect?
- A: We apologize for any inconvenience. Please take a photo of the issue (damage or incorrect item) and send it to support@kakaautoparts.com. We will provide you with a solution, either a replacement or a refund.
Post-Sales FAQs
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Q: Can I return a product if I’m not satisfied with it?
- A: Yes. If you are not satisfied with the product, you can return it within 30 days of receiving it. Please contact our customer service team at support@kakaautoparts.com, and we will provide you with a return label and process your refund once the product is received at our warehouse.
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Q: How will I receive my refund?
- A: Once we receive and verify the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method. For any questions, please contact support@kakaautoparts.com.
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Q: What if the product I received does not match my order?
- A: We sincerely apologize for the mistake. Please send us a photo of the incorrect product and your order number to support@kakaautoparts.com. We will immediately arrange for the correct product to be shipped or process a refund.
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Q: What should I do if the product I received has a quality issue?
- A: If you received a product with a quality issue, please send us photos or videos illustrating the problem to support@kakaautoparts.com. Once confirmed, we will offer you the option to return the product for a full refund, receive a replacement, or accept a partial refund.
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Q: Who pays for return shipping?
- A: If the return is due to our error (e.g., defective product or incorrect item), we will cover the return shipping cost. For other returns, the buyer is responsible for the return shipping fee. If you have any questions, please contact support@kakaautoparts.com.
Review FAQs
Q: I left a positive review. Can I get a discount coupon?
- A: Thank you for your support! Whether a discount coupon is available depends on the specific promotion at the time. In general, you may receive a discount coupon for purchases over a certain amount, sharing your purchase experience on social media, or making consecutive purchases within a specified period. For more details, please contact us at support@kakaautoparts.com.
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Q: What should I do if I left a negative review but want to resolve the issue?
- A: We’re sorry you had a negative experience with our product. Please reach out to our customer service team at support@kakaautoparts.com and let us know the issue. We will work to resolve it, and if you are satisfied with the solution, we kindly ask that you update or remove the review.
Special Situations FAQs
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Q: I entered the wrong shipping address. What should I do?
- A: If you entered the wrong shipping address, please contact us immediately at support@kakaautoparts.com. If the order has not yet been shipped, we can update the address. If the order has already been shipped, you may need to contact the local carrier to correct the address.
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Q: My order is out of stock. What are my options?
- A: We will notify you as soon as possible if your order is out of stock. You can choose to cancel the order and receive a full refund, or you may wait for the product to be restocked and shipped. If you have any questions, feel free to contact support@kakaautoparts.com.