🚚 Shipping Policy

We are committed to delivering your orders as quickly and reliably as possible. Below is an overview of our shipping process, timeframes, and carriers.

🕒 Processing Time

Orders are processed within 1–5 business days after payment is received.

🇦🇺 Domestic Shipping (Australia)

  • Dispatch Location: Sydney, NSW
  • Estimated Delivery Time: 1–7 business days, depending on your location
  • Shipping Partners:
    • AusPost
    • AusPost Express
    • Fastway Couriers

🌍 International Shipping

  • 📦 New Zealand
    • Delivery Time: 8–10 business days
    • Carrier: NZ Post (via UBI)
  • 📦 United States
    • Delivery Time: 9–11 business days
    • Carriers: USPS, GOFO Express, UniUni, SpeedX
  • 📦 United Kingdom
    • Delivery Time: 9–11 business days
    • Carrier: Royal Mail
  • 📦 Other Regions
    • Delivery Time: 3–21 business days
    • Options:
      • Express Air International Post: 5–12 days (tracking available)
      • Post International: 7–21 days (tracking available)

🔍 Tracking Information

Tracking is provided for all express services and most standard international shipments. You will receive a tracking link via email once your order ships.

💬 Still have questions?

Feel free to contact us at support@kakaautoparts.com

📌 Supplementary Statement

To ensure you receive your package as quickly as possible, we will prioritize shipping from the nearest warehouse to your location. If the nearest warehouse is out of stock, we will automatically ship from another warehouse with available inventory. This may result in temporary delays in tracking updates, but we will do our best to handle your order promptly, including upgrading the shipping method when necessary.

📎 Special Notes

  • Policy Scope: Orders for self-pickup and refunds due to stock shortages are not eligible for the delay refund policy.
  • Delay Compensation:
    • If your package is not delivered within 10 days, you may apply for a delay compensation of AUD 10.
    • If it is not delivered within