Shipping Policy

We are committed to delivering your orders as quickly and reliably as possible. Below is an overview of our shipping process, timeframes, and carriers.

Processing time

Orders are processed within 1–5 business days after payment is received.

Domestic shipping (Australia)

  • Dispatch location: Sydney, NSW
  • Estimated delivery: 1–7 business days, depending on your location
  • Shipping partners: AusPost, AusPost Express, Fastway Couriers

International shipping

New Zealand

  • Delivery time: 8–10 business days
  • Carrier: NZ Post (via UBI)

United States

  • Delivery time: 9–11 business days
  • Carriers: USPS, GOFO Express, UniUni, SpeedX

United Kingdom

  • Delivery time: 9–11 business days
  • Carrier: Royal Mail

Other regions

  • Delivery time: 3–21 business days
  • Express Air International Post: 5–12 days (tracking available)
  • Post International: 7–21 days (tracking available)

Tracking

Tracking is provided for all express services and most standard international shipments. You will receive a tracking link by email once your order ships.

Warehouse priority

To help you receive packages as quickly as possible, we prioritise shipping from the nearest warehouse with stock. If the nearest warehouse is unavailable, we ship from another warehouse with inventory. Tracking may update a little later in those cases; we will handle the order promptly and may upgrade shipping when needed.

Special notes

  • Policy scope: Self-pickup orders and refunds due to stock shortages are not eligible for the delay refund policy.
  • Delay compensation: If your package is not delivered within 10 days, you may apply for delay compensation of AUD 10.

Questions?

Contact us at support@kakaautoparts.com or call 0420 799 949.

Warehouse address for fulfillment / returns: Unit 13/112 Benaroon Road, Lakemba NSW 2195, Australia.